Client Intake Specialist

Remote
Full Time
Keches Law Group
Mid Level

Keches Law Group, P.C. is a well-established, growing, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination. Keches Law Group has been named as one of Boston Globe's 2020 Top Places to Work.

We are seeking 2 full time Client Intake Specialists to join our team. This will be a remote position after training is complete. Training will be completed in our Bridgewater office.

Duties:

  • Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
  • Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
  • Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database
  • Conveying accurate information to clients with regard to different case types with confidence and assurance
  • Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
  • Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
  • Maintaining client confidence by keeping client information confidential
  • Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

Skills/Qualifications:

  • High School diploma or equivalent
  • Bachelor’s degree in Legal Studies or related field is preferred
  • 1-2 years of customer service/call center experience or law firm experience is preferred
  • Multi-lingual abilities are a plus (Spanish, Portuguese, and Creole strongly needed)
  • Ability to accurately translate verbal information into written correspondence
  • Ability to prioritize and escalate client calls appropriately
  • Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred
  • Ability to absorb, retain, and apply new information
  • Strong attention to detail
  • Ability to interact professionally and appropriately with clients, attorneys, and others
  • Must be energetic, well organized, and have the ability to multi-task
  • Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy
  • Ability to work in a high intensity, high stress environment
  • Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm
  • Excellent verbal and written communication skills
  • Excellent problem-solving, analytical, and evaluative skills

Schedule

  • Remote
  • Monday – Friday
  • 8:30am - 5:00pm

Benefits

  • Health, Dental, and Vision Insurance
  • 401(k) Plan with Profit Sharing
  • Flexible Spending Account
  • Paid Time Off
  • Paid Holidays
  • Basic Life Insurance
  • Long Term Disability 
  • Employee Referral Bonuses
  • Annual Mexico Trip Contest
  • Event Raffles
  • Free Parking

Planned offsite events throughout the year that include but are not limited to:

  • F1 Racing
  • Escape Room
  • Summer Boston Harbor Party
  • December Holiday Party
  • Administrative Professionals’ Day Outing

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

AAP/EEO Statement

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

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